Summary

This Privacy Policy sets out how Naturelife Spa collects, processes, and protects personal information. By engaging with our Services, you consent to the practices described herein.

1. Data Collected

• Personal Information: name, contact details, and demographic information voluntarily provided.
• Booking Data: appointment preferences, schedules, and related service history.
• Payment Data: billing and transaction details (securely processed via third parties).
• Digital Information:
  • Analytics data (pages visited, session duration, clicks).
  • Conversion and marketing data via Google Analytics, Google Ads Conversion Tracking, and Meta Pixel.

2. Purpose of Processing

Personal information is collected and processed for the following purposes:

• To confirm and manage bookings.
• To process payments securely.
• To tailor and personalize treatments.
• To improve digital experiences and measure advertising effectiveness.
• To send confirmations, reminders, and, with consent, promotional communications.

3. Data Sharing

• Information may be shared with trusted third parties strictly for payment processing, booking management, analytics, and marketing optimization.
• Certain data may be stored or processed outside of the UAE.

4. Data Security

• Sensitive data is encrypted and access-controlled.
• Only authorized personnel are permitted to handle personal data.
• Regular reviews and safeguards are applied to protect against misuse or unauthorized access.

5. Client Rights

Clients are entitled to:

• Request access to personal information held by the Spa.
• Request corrections or deletions where applicable.
• Withdraw consent for marketing and digital tracking activities.

6. Data Retention

• Booking and payment data are retained for recordkeeping for up to 6 years.
• Analytics and marketing data are retained for up to 26 months, unless earlier deletion is requested.

7. Contact

For all data and privacy-related requests, please use the contact details provided in the website footer.